Author Archives: Pierre St-Jacques

New CBSA EAP External Service Provider

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As shared by CBSA earlier today, please note the change of service provider for their Employee Assistance Program (EAP). Effective immediately, the new provider is now Morneau Shepell, replacing Homewood Health.

Morneau Shepell’s EAP platform, LifeWorks (or SynerVie in French), provides the same type of confidential assistance as Homewood Health. The service can be reached at 1.877.367.0809 (TTY: 1.877.338.0275), 24/7. As per the employer, detailed information about the platform is available on Atlas.

Further note that this change means that members who are currently receiving counselling through Homewood Health will have until the end of April 2021 to switch to the new provider if necessary. New requests should be sent to LifeWorks. For more information, please contact your Branch President.

  • Source: Message from Chantal Rajotte, CIU 2nd National Vice-President, to the CIU National Board of Directors

Your rights at work: Vaccinations and COVID-19 screening

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As more Canadian workers become eligible for COVID-19 vaccines and some employers make plans for a gradual return to workplaces, it’s more important than ever to know your rights when it comes to mandatory vaccinations and COVID-19 testing.

Since every province and territory has their own public health recommendations, there’s no one-size-fits-all approach, but you have basic rights under your collective agreement and human rights legislation that your employer must respect.

PSAC has pulled together some important questions about your rights as an employee around COVID-19 screening and vaccinations. See the following page for more information.

PSAC’s Black History Month panel discussions — now available

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As part of Black History Month 2021, PSAC organized a series of panel discussions that looked at the issues facing Black workers and to honor the contributions of Black labour activists in this country. PSAC is now making these discussions available online for everyone’s benefit. See the following page for more information.

Crossings at the Lacolle Port of Entry: Clarification — Statement by Jean-Pierre Fortin, CIU National President

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I would like to clarify some of the comments I made in an interview with Mario Dumont on his TVA/LCN news program that were upsetting to many, particularly to members of the Jewish community.

In the interview, which took place on March 26, I spoke with Mario Dumont about the significant influx of travellers at the Canada-U.S. border, especially at Quebec’s Lacolle port of entry. I also talked about the lack of resources from the Public Health Agency of Canada (PHAC) to enforce the quarantine rules.

When asked about the reason for this unusually heavy influx, I said that the increase could be explained — in part — by a large number of people in the Jewish community returning to Canada to celebrate Pesach, or Passover. At the same time, I stressed that the issue was not the religious practice, but rather PHAC’s inability to manage so many entries and ensure compliance with the public health rules put in place in response to COVID-19.

A short time later, the interview was shared in the form of a video excerpt within an article on the same topic and released on several sites of the Quebecor network. When initially released, the excerpt contained an erroneous subtitle suggesting that I attributed the influx solely to the Jewish community entering Canada at the Lacolle border crossing.

I truly regret the impact that this has had on the Jewish community at large as well as on our membership. My statements were meant to be complete generalities and were to highlight the strain on our members when large numbers of people arrive at border crossings unexpectedly.

This inaccurate subtitle in no way represents my comments or our union’s position — we reacted swiftly, demanding a correction on the excerpt as soon as possible, which was done that same day. While I did state that border officers estimated the number of people crossing to be around 8,000, I specified I was talking about the total number of travellers, and not specifically members of the Jewish community.

I also raised concerns about those making the crossing who might not abide by public health regulations. Again, my intention was to address all those crossing the border but I understand that my comments could be interpreted to have singled out the Jewish community. I regret using this language and the negative impact it had.

I raised these concerns because they echo the findings in the recent report released by the Auditor General of Canada: PHAC, tasked with enforcing the quarantine order and health measures, is not equipped to fulfil its mandate and is therefore unable to ensure the health and safety of Canadians in an efficient manner — particularly during times of significant influx, regardless of the numbers.

This reality is certainly not unique to a single port of entry. Across the country, in recent months, border officers have been dealing with travellers refusing to comply with public health requirements, and they are unable to take action. PHAC officials, who have the required powers, simply lack the resources, training or support from their agency to do so. The situation is not only frustrating, but worrisome.

I hope that my comments can be viewed in good faith — I wanted to raise awareness about the ongoing issues CBSA officers and public health officials are dealing with in enforcing quarantine rules for travellers and the need for them to be properly equipped to do this work, and therefore to ensure the well-being of all Canadians during this pandemic.

COVID-19 vaccination for frontline CBSA officers and employees: Letter to Minister Blair

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CIU National President Jean-Pierre Fortin sent the following letter to the Hon. Bill Blair, Minister of Public Safety and Emergency Preparedness, on March 25, 2021.


Dear Minister Blair,

With vaccination against COVID-19 now ongoing across Canada, I wish to highlight the urgent need for the members of the Customs and Immigration Union (CIU), who work for the Canada Border Services Agency (CBSA), to be vaccinated along with other essential frontline workers. As federal workers are often overlooked by provincial authorities, I am asking for your help to ensure that our members are suitably prioritized as part of vaccination efforts in all provinces.

As you know, provincial governments are responsible for establishing the immunization schedule, and for administering the vaccine. Vaccination plans therefore vary greatly from one province to another, which makes the resulting situation especially difficult to navigate for federal workers. Indeed, two federal public servants who work in a similar environment, who perform the same duties, but who are located in different jurisdictions may very well not benefit from the same access to priority vaccination, if they are prioritized at all.

New Brunswick and Newfoundland & Labrador made it clear early on that frontline CBSA personnel would be vaccinated as part of their Stage 2, along with other essential workers, in line with federal vaccine rollout guidelines. A few provinces — Ontario, Nova Scotia, Alberta, and British Columbia — indicated at one time or another that frontline workers and police officers would be prioritized, without explicitly including Border Services officers in their order of priority. This understandably caused some confusion amongst our members, as many perform frontline duties. While there has since been some positive movement in Ontario, at the time of writing the situation remains unclear, as it does in British Columbia and Alberta. In Nova Scotia, unfortunately, the provincial government has confirmed to CBSA that Border Services personnel would not receive priority immunization.

Finally, other governments, in Quebec, Saskatchewan and Manitoba, appear to have decided to eschew — for the most part — any order of priority other than age-based immunization, therefore shutting the door to accelerated vaccination for any non-healthcare frontline worker, including our members.

It goes without saying that certain groups, such as the elderly, healthcare workers, or those working in very high-risk environments, do need to be at the front of the vaccination line. However, first responders and law enforcement personnel such as police officers or, in the case of our members, Border Services officers, also operate in environments where they are likely to come into contact with COVID-19 sources. With a 3rd wave now underway in many parts of the country, and with increased community transmission of COVID variants, it is therefore essential for these workers to also be protected in a timely fashion, and not placed at the bottom of the order of priority in any province.

For the better part of the past year, CBSA men and women have continued to perform critical work despite the challenges brought about by the COVID-19 pandemic. The reality is that every day, CBSA officers and employees put their health at risk by coming into close contact with potential COVID-19 sources while fulfilling their duties:

  • As screening officers under the Quarantine Act, we interview potentially ill travellers, assessing them for signs of illness;
  • With commercial activities still going strong at the border, we continue to inspect goods coming into the country, processing hundreds of truck drivers originating from or transiting through COVID-19 hotspots;
  • We work in mail processing centres in proximity to other workers who may have been exposed to COVID-19;
  • We escort detainees around the world, regardless of the preventative measures or lack thereof that exist in that country;
  • We work at Canada’s Immigration Holding Centres, often in close quarters with detainees;
  • We have also been instrumental in swiftly processing orders of personal protective equipment much needed during the pandemic and, recently, in clearing the first vaccine shipments at airports and land borders.

Simply put, Border Services workers and officers have been playing a crucial role in keeping Canadians safe and the cross-border economy active. I am certain you will agree: They must be adequately protected to continue this important work.

For the past weeks, CIU members have been contacting their provincial representatives to highlight the pressing need for timely vaccination. As CIU National President, I have also personally written to provincial premiers, urging governments to include all frontline personnel in their accelerated vaccination schedule. In some cases, the response has been positive, but overall the landscape remains considerably uneven.

You recently met, virtually, with Border Services Officers in Lacolle, thanking them for their tireless work in keeping the country safe. Such recognition was certainly welcomed by our members. I also understand you indicated that, if needed, you would be in touch with provincial authorities to advocate in favour of priority immunization for our members. I am therefore writing to you today to ask for your support in this endeavour: No matter the province, frontline border personnel must not be left behind, and must be included in accelerated vaccination efforts.

I thank you in advance for giving this matter the consideration it deserves. I remain at your disposal should you have any questions, and I look forward to your reply.

Yours truly,

Jean-Pierre Fortin
National President
Customs and Immigration Union

Click here for the PDF version.