2017: Alternation and age discrimination case
This is the sixth vignette in a series celebrating our union victories.
In a matter of blatant age discrimination by the employer, Diane Legros, who worked for CBSA, sought to alternate with another employee to benefit from a Transition Support Measure. Alternation occurs in a Workforce Adjustment Situation when an employee switches with a person in an ‘opting’ position who wishes to remain in the public service, ‘alternating’ into this job and leaving the public service with a financial payout.
Legros’ request was refused: She was 62 and her manager expected Legros would likely retire soon, at which time her postion could be eliminated. With the support of the union, Sister Legros challenged the manager‘s position, and grieved – twice. The manager persisted, and Legros’ case eventually went to adjudication. It was found that her age was indeed a factor in the employer’s decision to deny her alternation – a clear-cut example of discrimination.
Ultimately, the employer faced consequences for violating the Canadian Human Rights Act: The adjudicator awarded Legros with $10,000 in damages for “willful and reckless discrimination”, as well as $15,000 for “significant pain and suffering”. The ‘Legros Decision’ thus helped reinforce the protections that benefit all our members, illustrating once more that labour rights are fought for and not given.

For more union victories, see this page, and follow us on social media using #CIUvictories.
Deployment of armed CBSA officers at Canadian airports: Letter to Ministers Goodale and Blair
Original letter sent to Ralph Goodale, Minister of Public Safety and Emergency Preparedness, and Bill Blair, Minister of Border Security and Organized Crime Reduction by mail on May 13, 2019.
Dear Ministers,
This letter is in reference to the recent federal government’s announcement regarding regulatory changes surrounding the authorization – or lack thereof – for Canada Border Services Agency officers to carry their sidearm while performing their duties at airports in Canada.
To summarize what was communicated to CBSA officers on April 30, 2019:
- CBSA officers working in Canadian airports will no longer carry or use defensive equipment under a Transport Canada Exemption. Instead, new regulatory changes will be implemented. These will not be an amendment to the Transport Canada Aviation Security Regulation but instead will be covered by a new regulation;
- As per these changes, officers working at Class 1 airports and at US Preclearance locations will only be authorized to carry their sidearm when working outside the air terminal or in transiting back to the terminal. Officers will also only be authorized to carry their sidearm inside the terminal when conducting investigations and/or surveillance of persons or goods/baggage or when conducting short-term activities for periods of up to 60 minutes.
For the past decade, the Customs and Immigration Union has been consistently vocal about the issue of federal policy preventing Border Services Officers (BSOs) from carrying their sidearm while on duty at all times, including at airports. Minister Goodale will recall my February 2017 and February 2018 letters on the subject.
In February 2018, I noted that “political intervention is required to replace the outdated CBSA and Transport Canada policies that prevent CBSA officers from carrying their sidearms at airports.” When it was announced earlier this year that a new operational solution was in the works, I was pleased to see that my point about political intervention had been taken to heart by your government, and I was hopeful that it would help remediate serious flaws in Canada’s security apparatus. Unfortunately, the announced regulatory changes are as inadequate as they are troublesome.
At first glance, the lack of clarity along with the unanticipated inclusion of time limits raise serious public safety concerns. The restrictions regarding undefined ‘short term activities’ and the imposition of arbitrary time restrictions are, to be blunt, illogical. In no way does it reflect the officers’ reality of dealing effectively and immediately with often unpredictable public safety threats.
When the public or officers are at risk, seconds matter. Having officers who are trained to use and carry a firearm operate without said firearm is a serious gap in public safety. Currently, roughly 85% of BSOs working at Canadian airports are not allowed to have their sidearm on their person, despite being trained under federal standards to do so. Instead, as you know, they are required to keep their firearm locked away. The retrieval process requires approval, which can result in unnecessary and problematic delays.
As Ministers entrusted with important security portfolios, you know better than most that, as mass population venues, airports can be subject to potentially deadly attacks. In previous correspondence with Minister Goodale, I highlighted the 2016 Atatürk Airport and Brussels Airport bombings as well as the 2017 Ft. Lauderdale airport shooting. Since then, airports and their surroundings have remained high-risk locations – the failed explosive device near the Colombo airport during the otherwise deadly series of bombings in Sri Lanka earlier this year springs to mind. In order to prevent similar tragedies from taking place on Canadian soil, law enforcement personnel, including border officers, must be able to deal immediately with any unforeseen public safety threats that could result in the loss of life.
Beyond preventing civilian casualties, it is also crucial for officers to be able to defend themselves when facing threats to their person. Just last year, in February 2018, CBSA officers at Calgary airports were confronted with an individual threatening to “blow [their] heads off” – a serious situation that I brought up to Minister Goodale at the time.
Ultimately, it remains unclear why Transport Canada’s Aviation Security Regulations allow other law enforcement agency officers to be armed while performing their duties at Canadian airports, while this government denies the same treatment to BSOs. CBSA officers should not have to rely on their fellow law enforcement colleagues for protection. As law enforcement officers, they are highly capable professionals who have received rigorous training to operate in a variety of settings, including airports. At the end of the day, this government and CBSA must ensure that their officers are always properly equipped to perform their duties in a safe and healthy environment. Given his extensive background in the law enforcement field, I am certain that Minister Blair will agree that this is common sense.
I will concede that the new policy does authorize officers to carry their sidearm in defined circumstances, and this is a welcomed step toward the formal authorization of CBSA officers being armed at airports. Unfortunately, as noted above, the policy remains vague, and its limitations mean that the situation does not appear to have changed significantly. I would also be remiss not to point out that the announced changes continue to represent a misguided use of resources. Canadian taxpayers pay for officers to undergo the use of firearm training, but due to policies such as this one, they do not reap the security benefits at airports.
In light of these observations, I trust that you will agree with me that the new policy should be revised to allow Border Services Officers to carry their full defensive equipment – including their sidearm – at all times while on duty at airports from coast to coast to coast. Doing so will only enhance Canada’s ability to ensure the safety and security of its citizens and of anyone visiting our country.
As in the past, we will be pleased to assist in any way we can to achieve this important objective.
Yours truly,
Jean-Pierre Fortin
National President
Customs and Immigration Union
Click here for the PDF version.[
Press Release – Arming of CBSA officers at airports in Canada: New federal policy is troubling, says Customs and Immigration Union
OTTAWA, May 5, 2019 – The National President of the Customs and Immigration Union (CIU) has denounced as “troubling” the recent announcement by the federal government that CBSA Border Services Officers (BSO) will still not be authorized to carry their sidearm at all times while performing their duties at airports in Canada.
For years, CIU, which represents 10,500 members, most of whom are front-line border services and inland immigration enforcement officers, has been vocal about the issue of federal policy preventing border officers from carrying their sidearm while on duty. Roughly 85% of BSOs working at Canadian airports are not allowed to have their firearm on their person, despite being trained under federal standards to do so. Instead, they are required to keep their firearm locked away.
Transport Canada’s Aviation Security Regulations allow other law enforcement agency officers to be armed while performing their duties at Canadian airports, and it has been a long and constant struggle to have this situation corrected for BSOs.
For more than a decade, the union has championed to have this public safety flaw corrected. CIU National President Jean-Pierre Fortin explained why:
“Having our officers, who are trained and equipped, forced to keep their sidearms locked up is a serious gap in public safety given where they work and what they do on behalf of Canadians. This issue has become increasingly serious in recent years, as airports are mass population venues where deadly attacks have taken place throughout the world, including on North American soil. Law enforcement, including border officers, must be able to deal immediately with unforeseen public safety threats that could result in the loss of life.”
The issue was largely ignored by different governments until recently, when CIU was informed that an operational solution was on the horizon. This new solution, however, is clearly inadequate, says Jean-Pierre Fortin:
“Unfortunately, the policy announced by the federal government has serious and glaring deficiencies which will unquestionably put the safety of Canadians at risk. While the new policy does authorize officers to carry their sidearm in defined circumstances, important limitations mean that the situation has not changed significantly.”
The federal government’s plan is not entirely clear, but the following information was provided in a recent communication from CBSA President Ossowski to CBSA officers:
- The authorization for CBSA officers to carry their sidearms will not be an amendment to the Transport Canada Aviation Security Regulation but instead will be in a new Regulation. No explanation was given as to why.
- Officers working at Class 1 airports and at US Preclearance locations will be authorized to carry their sidearms when working outside the air terminal or in transiting back to the terminal.
- Officers will only be authorized to carry their sidearms inside the terminal when conducting investigations and/or surveillance of persons or goods/baggage or when conducting short-term activities for periods of up to 60 minutes. No definition of “activities” was provided.
The lack of clarity along with the unanticipated inclusion of time limits raise serious public safety concerns for CIU National President Fortin:
“While we welcome this step toward formal authorization of CBSA officers being armed at airports, the vagueness of the new policy is both troubling and alarming. The restrictions regarding undefined ‘short term activities’ and the imposition of arbitrary time restrictions are completely illogical. Whoever came up with this concept does not understand, or care about, the officers’ reality of dealing effectively and immediately with often unpredictable public safety threats. When the public is at risk, seconds matter. Having a process that requires approval and retrieval of locked up firearms puts people’s lives in danger.”
For the National President, this policy also represents a misguided use of resources:
“Canadians need fully trained and equipped BSOs on duty. Canadian taxpayers have paid for that training, but due to shortsighted policies such as this one, they are not reaping the security benefits at airports. CIU will not rest until these issues are resolved appropriately so that the Canadian public we serve has the protections it deserves.”
The Customs and Immigration Union (CIU) is a component of the Public Service Alliance of Canada (PSAC), which represents Canada’s Front-Line Customs and Immigration Officers. CIU also represents Investigation, Intelligence and Trade Customs Officers, Immigration Inland Enforcement and Hearings Officers, Program Officers, Targeting Officers, as well as support staff – all of whom work at the Canada Border Services Agency (CBSA).
Download the PDF version of the press release.
Trudeau’s Phoenix compensation offer not good enough – PSAC determined to get the fair settlement its members deserve
PSAC President Chris Aylward issued the following statement:
After two years of negotiations, the Liberal government has offered only 1.25 days of leave per year, for 4 years, as general compensation to every member who has fallen under the disastrous Phoenix system. PSAC could not agree to this meagre proposal.
The 1.25 days per year is far too little to compensate or even recognize the massive impact that Phoenix has had on peoples’ lives. Over 270,000 workers have been directly impacted and suffered financial losses. Many were also forced to delay career advancement, cancel parental leave, experience high levels of anxiety, reduce their support of family members, and delay retirement – to name a few of the serious adverse effects. There remains a backlog of 240,000 cases to be resolved. More than 100,000 workers are still waiting to have their last collective agreements implemented.
This offer, also contains other elements that we cannot accept, such as imposing a $1500 threshold before some claims for compensation can be filed. In addition, many members would be unfairly prevented from cashing out the leave offered due to restrictive provisions in their collective agreements.
Our members make up the bulk of the federal public service and have suffered enormous damage because of the Phoenix pay system. Yet they have kept showing up to work every day, delivering the critical services Canadians depend on. Our union will not trade in four years of our members’ pain and suffering for a settlement that does not adequately compensate for the terrible toll Phoenix has had on their lives and that of their families.
In the days and weeks ahead, PSAC will continue to negotiate with the government to secure fair compensation for our hard-working members – they deserve nothing less.
Read more about PSAC’s Phoenix damages negotiations
The original version of this article was first posted on the PSAC website.
National Day of Mourning
April 28 is the National Day of Mourning. On that day, we will once again remember those who lost their lives due to work-related causes. Since 1995 and in Canada alone, some 20,000 workplace deaths have occurred. Today, the National Day of Mourning is recognized in over 100 countries around the world.
CIU attaches great importance to its members’ health and safety. We must do all we can to prevent needless suffering as a result of hazardous and unhealthy working conditions and continue to promote safe working conditions for our members.
On April 28, we encourage all Customs and Immigration Union members to observe a moment of silence at 11:00 a.m., and to attend local events organized to commemorate the Day.
Get reimbursed for Phoenix-related tax issues
As the tax filing deadline quickly approaches, we know that Phoenix has made tax season extra stressful for many public service workers. PSAC has long-secured measures to help alleviate some of the tax-related financial losses caused by Phoenix pay problems.
Frequently Asked Questions: 2018 Tax Implications of Phoenix payroll issues
Reimbursement for tax advice
Public service workers impacted by Phoenix can reach out to tax experts to help determine if there are errors on their T4s and determine whether there are tax implications for those errors. Members can be reimbursed for this tax advice up to $200 per year (taxes included).
To file a claim, complete this online form.
More information can be found at Claims for expenses and financial losses due to Phoenix: reimbursement for tax advice.
Claim for impacts to income taxes and government benefits
Those who have been impacted by Phoenix may also be facing financial loss due to the incorrect reporting of their salaries. Often this is due to:
- overpayments put an individual into a higher tax bracket, causing them to owe more in income taxes, or
- the increased income caused an individual to be ineligible, or eligible for less, government benefits and credits such as the Canada child benefit.
To find out if you are eligible to be reimbursed for these types of financial losses, go to Claims for expenses and financial losses due to Phoenix: Claim for impacts to income taxes and government benefits.
Claim out-of-pocket expenses
Anyone who has been financially impacted by Phoenix, tax-related or not, may also be eligible to claim out-of-pocket expenses. Out-of-pocket expenses include things like penalty fees, interest charges, or NSF (non-sufficient funds) charges.
Visit Additional Financial Expenses Incurred Because of Phoenix Pay System Errors to get more information and fill out the claim form.
The original version of this article was first posted on the PSAC website.






