CBSA: Twenty years of undermining the human element

Photo of CIU flag

Recently, CBSA shared a post on social media celebrating its twentieth anniversary. What should have been an innocuous statement instead shed light on just how disconnected the Agency is from its history, its personnel, and its mission towards Canadians.

It’s hard to believe such a short publication could so succinctly embody much of what is wrong with the Agency’s vision for Canada’s borders.

From the ill-advised attempt at using an archive photo from what looks to be the 1930s to represent the turn of the millennium to the post’s sole focus on travel facilitation through automation, it’s clear the Agency understands little about the passage of time, and even less about what CBSA stands for.

While it’s easy to laugh at the idea that a federal agency seems to think that the early 2000s are indistinguishable from the first half of the past century, CBSA’s obsession with automation and facilitation is undoubtedly more concerning.

It will likely not come as a surprise to most border personnel who are used to the Agency’s ways, but it is telling that CBSA chose to highlight twenty years of existence by touting its automated kiosks without touching upon any aspect of border security whatsoever. It’s also telling that the Agency chose to illustrate the current state of affairs by using a sterile picture of its eGates with nary a person — traveller or Border Services personnel alike — in the foreground. Clearly, for CBSA, the human element is of little importance.

So, too, it would appear, is the security aspect of its mission. Our Border Services Agency plays a role far greater than simply facilitating entry at airports. As Canada’s first line of defense, CBSA officers are dedicated to protecting our communities. For the past twenty years, they have played a crucial role in keeping all manner of public safety threats that could harm Canadians out of our country — including dangerous offenders involved in trafficking illegal firearms, drugs, and child pornography. How little must the Agency think of this work to leave it out of a simple celebratory post? How little must it think of its personnel or its responsibility to Canadians?

Again — and sadly — this probably won’t come as a surprise to those working for the Agency. For years, CIU has called upon the government and CBSA to better support its officers and invest in its personnel, and for years the Agency has disregarded this, preferring to pursue the very opposite. Still, CBSA’s position has rarely been made as evident as it is in this latest social media post: The Agency is telling us loud and clear what it is, and it’s not good for Canadians. We should listen.

Eligibility for strike pay on May 1

PSAC logo SCFP
PSAC logo SCFP

PA, EB, TC and SV members who returned to work following the end of the Treasury Board strike on May 1 may be eligible for additional PSAC strike pay.

If you received the notice of return to work too late to be able to work your usual shift the morning of May 1, or the delay caused you to incur a financial loss based upon working a shorter day on May 1, you could be entitled to full or partial PSAC strike pay equivalent for the times in question.

Members who lost less than four (4) hours of wages but a minimum of one (1) hour of wages will be entitled to the equivalent of part-time PSAC strike pay (ranging from $53 dollars to $98.70 depending upon your work location based upon strike pay regulations) while members who lost more than four (4) hours wages will be entitled to the equivalent of a full day of PSAC strike pay (ranging from $75 to $141 depending upon your work location based upon strike pay regulations).

In order to be eligible, you must provide proof of loss of income or leave that you were required to use, then complete this form so that your PSAC regional office can process your request for additional PSAC strike pay.

This top-up will only cover the equivalent of PSAC strike pay. Please contact your component for further information regarding component strike pay top-ups where applicable.


Please note: CIU will issue strike top-up payments to members based on the information provided by PSAC. There is no need for members to contact CIU directly, as the required information will be communicated by PSAC to the component. Please make sure to complete the form so that your request can be processed by PSAC.


This article is based on content first posted on the PSAC website.

Quick reference guides for union representatives

What do I do? is a series of quick reference guides prepared by the Customs and Immigration Union to provide useful information to both new and seasoned union representatives on a variety of issues of interest to the membership. The series covers topics such as fact-findings and PSI investigations, the grievance process, mental health crises, use of force, tool removal, etc. While the reference guides are intended for union representatives, members will certainly find these informative as well.

Click on the image below to download the collected reference guides in a single PDF document, or see the links further down for each individual guide (PDF files).

Related content: Recourse options for members

Recourse options for members

The Customs and Immigration Union has prepared easy reference sheets detailing different redress channels to help members navigate recourse options available in various situations.

Note that in some instances, it may be necessary to seek redress through multiple channels for the same incident(s). As always, please reach out to your local union representative(s) should you have questions regarding specific redress channels.

Click on the image below to download the collected reference sheets in a single PDF document, or see the links further down for each individual topic (PDF files).

Related content: Quick reference guides for union representatives

High-risk detainees in Immigration Holding Centres

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Following CBSA’s decision to start holding high-risk detainees in Immigration Holding Centres (IHCs) effective August 1, 2023, the question has come up whether dealing with high-risk detainees would now be included as a ‘danger’ in the normal condition of employment of our members (please see the following document for more information on danger as a normal condition of employment as per the Canada Labour Code).

The short answer is that it depends on the circumstances of an interaction with a high-risk detainee. In some cases, CBSA officers already perform duties where interacting with high-risk detainees can be considered to fall within the normal condition of employment, such as the removal of high-risk detainees by Inland Enforcement Officers and the intake process at IHCs. Risks associated with these duties have been properly mitigated through job hazard analysis, training, policies, and personal protection equipment.

Significant changes

The two significant changes we see that would not fall under the normal condition of employment at this time are as follows:
1) Detention of high-risk individuals in IHCs, and
2) Significant increase in ground transportation of high-risk detainees

Detentions in IHCs

CBSA is currently coordinating with Correctional Service Canada to develop training on how to deal with the detention of high-risk individuals. As this is a significant shift in policy, and no hazard analysis has been done, this does not constitute a normal condition of employment. Currently, officers have no training on how to deal with high-risk detainees while they are in detention. Until a hazard analysis has been completed, procedures have been developed, members trained, and PPE issued, the detention of high-risk individuals will continue to fall outside of the definition of normal conditions of employment.

This means CBSA cannot force officers to deal with situations they have not been trained for, or situations where no risk assessment has been performed. If this happens, members can avail themselves of all the protections of the Canada Labour Code Part II, including work refusals.

Increase in ground transportation

The second item is the possible increase in ground transportation. Previously, high-risk detainees were transported from local police stations to the provincial remand centres, by provincial law enforcement representatives trained on how to deal with detainees in a long-distance ground transportation setting, in vehicles equipped for such transports.

With provinces no longer housing immigration detainees, CBSA may now be required to transport individuals for extended periods of time. While our Inland Enforcement Officers are trained for transport duties, the primary focus of the current training is on air travel and not ground transportation. The change in transportation duties may require a change in hazard analysis along with PPE and vehicles. As above, if members have not received either the tools or training required for this type of transport, they can avail themselves of all the protections of the Canada Labour Code Part II, including work refusals.

Should members have questions or concerns, please contact your Branch President.

This article is based on a memorandum sent by Acting National President Rick Savage to the National Board of Directors on August 1, 2023.

Questions about work refusals? Check out the following guide.

Emancipation Day: The Transatlantic Slave Trade in Canada, to the Black Class Action

Drawing of dove and broken chains for emancipation day

Although no slave ship docked on Canadian shores, the transatlantic slave trade and other forms of enslavement existed in Canada for more than 200 years. Today, we reflect on the devastating history of slavery and the legacy of racism that Black, Caribbean, and people of African descent and Indigenous people, particularly women, continue to experience today.

Canada’s legacy with the Transatlantic Slave Trade 

Thanks to the Halifax Regional Women’s Committee, PSAC adopted resolution GEN-041, calling for the union to investigate how Canada’s longstanding history of slavery, racism, and sexism has particularly affected Black women in the federal public service.

The result of this call to action is our report now published online: “The impact of slavery and racism upon women of African descent in the Atlantic who work in the federal public service, and the role of unions in this struggle.”

Inequality that we see today is directly tied to a history that included the Transatlantic Slave Trade, and also established racial inequality in the first place. One remedy to counter the effects of deeply rooted racism, sexism and discrimination is the call for reparations.

Reparations is linked to a key idea behind grievance resolutions: to be made whole. Following harm, a griever should be compensated to a level that brings them back to a position they were in, had the injury not taken place. This is what we are fighting for.

The impact of slavery today 

Canada’s history of slavery and anti-Black racism has permeated our institutions, helped to shape racist systems and policies, and has negatively impacted Black workers even now. PSAC members are fighting to address systemic racism and discrimination in the federal public service – a lasting legacy of slavery – through the Black Class Action (BCA) lawsuit led by twelve public service workers, including PSAC members Nicholas Marcus Thompson, Jennifer Phillips, Wagna Celidon, Michelle Herbert, and Shalane Rooney.

PSAC is a strong supporter of the BCA and join their demand to the government to stop dismissing the lawsuit. We will share updates as the lawsuit progresses.

Stay informed 

  • We invite you to take time to read our report, reflect how the impact of slavery persists today and continue to support Black, Caribbean and leaders of African descent fight for anti-racism action in every workplace across this country.
  • Visit the PSAC Anti-Racism Action Plan for more information on how we are building an anti-racist union.
  • Keep your contact information up to date to receive the latest news including our anti-racism work.

This article was first posted on the PSAC website.

FB bargaining: Attend a membership meeting across the country

Banner-FB-Bannière
Banner-FB-Bannière

Members of the FB bargaining team are visiting worksites and holding membership meetings across the country.

This is your opportunity to meet the bargaining team, hear a bargaining update, and get materials so you can show your support during this round of bargaining.

Dates, times and locations are available on the PSAC website. This will be updated as more information becomes available.

Celebrating August 6

Photo of CIU flag

The second anniversary of our historic mobilization on August 6, 2021, is fast approaching. This momentous day for our union is a time for celebration and solidarity, and presents all CIU members with the opportunity to reflect on our joint achievements and victories. As bargaining and the fight for a fair contract ramps up for the FB group in the wake of the recent Treasury Board strike, it is also the occasion to come together and consider how to best build on the foundations we’ve laid.

To mark the day, your Branch may be planning activities (on or around August 6), so make sure to check with your Branch President for more details.

August 6 commemorative t-shirts

This year, we’re also making it easier for CIU members to show the employer they remember August 6 and are ready to fight for their rights when the time comes. T-shirts with a special commemorative message are currently being distributed to CIU Branches across the country, and will be available (while quantities last) as a gift to any member who wish to display their pride in this important victory. Talk to your Branch President for more information.

Cabinet shuffle: An opportunity to improve public services and public service jobs

PSAC logo SCFP
PSAC logo SCFP

PSAC National President, Chris Aylward, congratulates the new members of the federal cabinet on their appointments earlier this week.

“Today I extend an invitation to all ministers, whether in a new role, new to cabinet or returning, to work with us to build and protect the public services in this country,” said Aylward. “Public sector workers are your employees. They are proud to be the members of your team who deliver public services to Canada and therefore bring the changes you make, forward possible.”

Over the coming weeks, PSAC will reach out to new ministers to establish a positive and productive working relationship going forward.

“I will be reaching out to ministers, beginning with the new President of the Treasury Board, Anita Anand,” said Aylward. “Several PSAC federal government bargaining units, including FBs who work for Canada Border Services Agency, Canadian Food Inspection Agency workers and other federal government employees, are still at the table or will begin negotiations in the near future.  We are hopeful that we can establish open communication and clear constructive dialogue going forward.”

PSAC will also be bringing the ongoing matters of the Black and Indigenous Class Action lawsuits and stalled pension entitlement changes for firefighters and border officers to President Anand.

We’ll be looking to incoming PSPC Minister, Jean-Yves Duclos, to work with us to finally end the Phoenix pay system debacle, to returning Labour Minister, Seamus O’Regan, to bring in the long-awaited anti-scab legislation and to incoming Minister of Crown-Indigenous Affairs, Gary Anandasangaree, to implement all recommendations of the Truth and Reconciliation Commission.

“We see this cabinet shuffle as an opportunity for the government and the union to improve working conditions and social justice for all in Canada,” concluded Aylward.

This article was first posted on the PSAC website.

Clarifying Branch membership allocation rules

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CIU National President Mark Weber sent the following memorandum to the CIU National Board of Directors on July 20, 2023, on behalf of the National Executive.


Members of the National Board of Directors,

The question of Branch membership allocation was recently brought to the attention of the CIU National Executive, in the context of members who physically work in a given geographical area under the jurisdiction of one Branch, but who report to an office located in a different geographical area under the jurisdiction of another Branch. After careful consideration of the matter, the CIU National Executive would like to offer the following additional guidance to clarify existing allocation rules.

The National Executive found that the question of Branch membership allocation mainly revolves around CIU Branch Rule 5.3 and CIU By-Law 7.5(2), which state:

  • Branch Rule 5.3 “As a general rule, the membership allocation shall be where the member physically In cases where the membership allocation is in question, the CIU National Executive shall decide where the member will be allocated in the best interest of the organization.”
  • By-Law 5(2) “[…] the CIU National Office shall remit to the Branch the dues portion accruing to the Branch based on calculation of members and Rands whose place of work is in the Branch’s jurisdiction.”

The question of where the work is performed, and therefore what constitutes the “place of work”, is central in allocating Branch membership. For most members, Branch allocation is straightforward, as they physically work in the same geographical area as the office they report to, often in the exact same location, and under the jurisdiction of the same union Branch.

However, where a member physically works in a given geographical area but reports to an office located in another geographical area, as per Branch Rule 5.3 the place of work must be considered to be where the member physically performs work, and not where they report to. In this case, the member should be allocated to the union Branch which has jurisdiction over the geographical area of the member’s physical place of work, both for representation and remittance of union dues.

This principle applies no matter the work arrangement. The determining factor in membership allocation is the physical location where work is being performed, not the location of the CBSA office/manager the member reports to. In cases where a member has a telework or hybrid work arrangement, Branch membership allocation is determined based on where the member physically works. If the member works from a CBSA office some of the time, the Branch representing that CBSA office is the branch that member belongs to. If the member works from home 100% of the time, the branch representing the nearest CBSA office where the member would report to is the branch that member belongs to. On the rare occasion where a member who works from home lives in an area serviced by one Branch, and the nearest physical CBSA office where the member would be expected to come into work is serviced by a different Branch, membership allocation will be based on the location of the CBSA office/satellite office.

Example

Under a telework arrangement, Bill lives in Southern British Columbia but reports to a CBSA office located in Toronto. Twice a week, Bill has to go to a physical CBSA workplace to perform some of his work. He does so at the nearest CBSA office, also located in Southern BC. Even though Bill ultimately reports to an office located in Toronto, he is a member of the Branch which has jurisdiction over the area where the work is being physically performed. In this case, this would be the CIU BC Southern Branch, and not the CIU Toronto Branch, as Bill lives and works in Southern British Columbia.

Past interpretation

It is important to note that the above is not a novel interpretation and echoes the principles set in a 2005 decision by then CEUDA National President Ron Moran.

Assignments and secondments

Members who are on assignment or on secondment for more than six months should be allocated to the CIU Branch servicing the location of the assignment or secondment, according to the same principles outlined above. In order to simplify the allocation process and to avoid unnecessary complications, Branch membership re-allocation will not be required for assignments or secondments under six months.

Other considerations

It is worth noting that the importance of assigning a member to the Branch servicing the area where a member physically works is not purely academic and has tangible, practical implications. From the point of view of union-related activities, it makes little sense for a member physically residing and working in City A to be allocated to a Branch whose jurisdiction is in City B, where both cities are hours apart, even if the member’s manager is in City B. The member residing in City A would attend rallies, picket lines and other union activities taking place in City A, overseen by the Branch whose jurisdiction is in City A. It is the Branch whose jurisdiction is in City A that would help the member should they require assistance. In the event of a strike, it is the same Branch that would pay their strike pay top-up. Why then should they be a member of another Branch, in City B or elsewhere?

Next steps

In light of the above, it is likely that Branch Presidents will want to review their local membership list. The CIU National Executive invites Branch Presidents to work together to ensure members are assigned to the proper Branch, based on the principles outlined previously. Any necessary change should be communicated to membership@ciu-sdi.ca. Should you have any questions, please contact the National Vice-President assigned to your Branch.

In solidarity, and on behalf the CIU National Executive,

Mark Weber
National President


PDF version of documents: